I try to log in but it tells me that it my password is invalid. How do I get access to my account?
Sometimes you may not be able to log into your account. When this happens be sure that you are...
1. In Arbiter your username will be the email address that is in your account information. Check the spelling on the email address you use for your account. It is very easy to miss a letter, or use a comma instead of a period when typing ".com". If you ever forget the email you used, your assigner can look up the email address you used from their "Users" tab.
2. Check the spelling on your password. Writing the password down on a piece of paper or typing it somewhere you can see it will help with this. Seeing it written down helps correct any errors you may not be able to see when you log in.
Many browsers have an "auto-fill" feature that will remember your password and usernames and fill them in automatically for you. These can be helpful to make the log in process quicker and easier but can occasionally save incorrect passwords or fill in passwords you've saved for other sites on Arbiter. If you are using auto-fill and getting a message that your password is incorrect, try disabling auto-fill and entering the password manually to ensure the password is being entered correctly.
It still won't let me in, what do I do now?
If you still can't get in you can reset your password if you've forgotten it.
When you reset your password it will ask you to answer your security questions if you have set them up, or will send you an email with a link to reset your password. If you don't have access to your email you can contact us to have the email address changed.
When I try to reset my password, I can't remember my security questions/It won't accept my answers for my security questions. What do I do?
1. The security questions you set need to be entered exactly the same way you entered them originally. This means things like spaces, capitalization, punctuation, etc need to be identical to the original answer.
2. If you still are not able to answer the security questions properly contact us and we can reset those questions for you.