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Service Incident - April 4, 2016

We will post more information as it becomes available.

11:26 AM MT
We resolved the performance issues for all clients.  Please contact our support team if you experience additional slowness.

11:04 AM MT
We updated several core tables that improved performance on several key pages.  There are still some clients experiencing slowness.

7:54 AM MT
We isolated the issue to a database procedure.  Our team is working on a fix.

7:50 AM MT
We started experiencing slow performance across the site with longer wait times on pages that display game information.

 

POST-MORTEM

TBD

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Comments

  • Avatar
    Harold Buck

    For this sort of thing, it would be great if you could send out a mass email to assigners telling them to not bother using the system for a while and then sending another when the problem was resolved.

  • Avatar
    Harold Buck

    Speed has improved, but still getting an inordinate number of error pages popping up.

  • Avatar
    Nathan Evans

    Harold - Thank you for the feedback. We are improving our messaging but will keep it on the site since many clients don't use the site daily.

    I'll open a ticket with support about the error messages you are receiving.