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ArbiterPay FAQs (For Officials)

Getting paid as an official is now easy and secure with ArbiterPay. Here are some common questions officials have about using ArbiterPay:

RefPay is now ArbiterPay?

How does ArbiterPay work?

How much does ArbiterPay cost?

If your service is FREE, how does ArbiterPay make money?

Is there a user manual for sports officials?

Who sends 1099's at year's end?

Are all payments combined into one 1099 at year's end?

Who can register for an AbiterPay account?

Are there age restrictions for ArbiterPay account holders?

Can I set my own username and password?

Why do you need my social security number?

Am I required to have an ArbiterPay debit card?

How do I apply for an ArbiterPay Debit MasterCard?

Why can't I access my account immediately after I sign up?

Why don't I see a payments tab when linking ArbiterSports to ArbiterPay?

How is my personal information protected online?

Is my money FDIC insured?

Does ArbiterPay issue my payments?

Can all the associations I work for pay the same account?

How long does it take to receive my funds?

 

 

RefPay is now ArbiterPay?

Yes, RefPay is now ArbiterPay. The name change took place in January, 2014.

 

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How does ArbiterPay work?

Your organization will create an ArbiterPay account for Paying Administrators, from which funds are transferred to officials. Officials will create a free Officials account, to which payments are sent. Your payors can then authorize instant payments to your account with a single click from either their ArbiterPay or ArbiterSports accounts. Your payments will be available immediately, and you can track and manage your payments through multiple reports and features.

 

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How much does ArbiterPay cost?

ArbiterPay is FREE for Sports Officials. There are no monthly account fees, setup fees or hidden charges. Officials can select optional upgrades that have minimal costs but no upgrades are required to receive payments through ArbiterPay.

Effective Apr 1, 2010 Officials no longer have any restrictions on the number of transfers they can make to their Bank Account. Officials who desire to receive payment by check will continue to be assessed a reasonable transaction charge. Minor accounts will no longer be offered as part of the ArbiterPay suite of products.

 

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If your service is FREE, how does ArbiterPay make money?

The league, school or association you officiate for is assessed a per-transaction charge each time a payment is credited to your ArbiterPay account.

 

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Is there a user manual for sports officials?

ArbiterPay is extremely easy to learn and use, but if you need assistance with your account, check out our help center for articles on a variety of ArbiterPay topics. You can also request assistance from our customer service staff by submitting a help ticket on our help center page.

 

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Who sends 1099's at year's end?

As an opt-in service, ArbiterPay allows schools, leagues, and associations the ability to issue payments under ArbiterPay’s Tax Identification Number (TIN). At year’s end, ArbiterPay groups these payments together and creates a 1099-MISC form, which is placed in your personal tax folder inside ArbiterSports. Groups who choose not to utilize this service will continue to make send 1099’s as they always have.

 

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Are all payments combined into one 1099 at year's end?

ArbiterPay ONLY combines officials’ earnings from schools, conferences or associations who have opted-in for ArbiterPay to issue payments under its TIN. If a group does NOT opt-in for this service, then officials must contact those groups for 1099 information.

 

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Who can register for an ArbiterPay account?

Any sports official, referee, umpire, judge, arbiter or sport support personnel can register for an ArbiterPay account, as well as anyone who prepares, facilitates or cleans up after a sporting event is eligible to be paid through the ArbiterPay system.

 

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Are there age restrictions for ArbiterPay account holders?

There are no age restrictions for someone to use the ArbiterPay Payment Network. Young and experienced officials alike can enjoy the benefits of being paid in a fast, easy and secure manner. However, minors aged 13 years old or younger must have their parent’s or guardian’s permission to operate an ArbiterPay account.

 

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Can I set my own username and password?

Yes – as a suggestion, we recommend using your e-mail address as your username and setting a secure password.

 

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Why do you need my social security number?

Your social security number is required for income tax reporting purposes. ArbiterPay takes privacy and the protection of your personal information very seriously. Every precaution is taken to ensure information transmitted over the Internet is encrypted and secure. If a breach of Security were to ever occur, ArbiterPay carries the appropriate insurance and bonding to ensure all parties would be made whole.

 

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Am I required to have an ArbiterPay debit card?

The option to receive an ArbiterPay debit card is completely optional, but it is the most immediate form of access to your ArbiterPay funds. You can use it at any store that accepts debit cards, and your card’s funds are directly connected to your account’s available balance.

 

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How do I apply for an ArbiterPay Debit MasterCard?

To apply for an ArbiterPay Debit MasterCard please use the following steps:

1. Sign into your account at ArbiterPay.com

2. Click on the 'Accounts' tab in the upper left

3. Click 'Request Card' near the bottom left

 

4. Click 'Order Now'

Fees charged on the cards are assessed by the issuing bank, not ArbiterPay. Make sure you review the enclosed Disclosure and Fee schedule to avoid any problems.

 

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Why can’t I access my account immediately after I sign up?

All official accounts are active immediately after you finish registering for your account, except in cases where the account holder is 13 years old or younger. In this case, the account will not be activated until ArbiterPay representatives can confirm parental consent.

 

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Why don't I see a payments tab when linking ArbiterSports to ArbiterPay?

If you do not see the Payments tab in your ArbiterSports account, your Assigner is not using the ArbiterPay module. If your assigner does not use the module, you do not need to link your accounts. If you are a part of more than one group, there may be a chance your other Assigner uses the ArbiterPay module and wants you to link your accounts. Contact your Assigner or login to your other accounts to see if they use the ArbiterPay module and attempt to link your accounts there.

 

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How is my personal information protected online?

ArbiterPay takes privacy and security very seriously, and our product is designed to protect all parties involved. Our Privacy Policy is TRUSTe certified and the website is secured by McAfee and GeoTrust, both industry leaders. All ArbiterPay funds are held in escrow and managed by a Trust Bank and are never in the possession of ArbiterPay management or employees. Best of all, ArbiterPay is majority owned by the NCAA, a company you can rely on.

 

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Is my money FDIC insured?

Yes - protecting clients' funds is of vital importance to ArbiterPay. As your agent, we place your funds in a pooled escrow account at an unaffiliated FDIC-insured trust bank(s) or savings institution(s), which is eligible for pass-through FDIC insurance coverage. Your balance placed at the bank is subject to FDIC pass-through deposit insurance coverage, along with any other deposits you hold at that bank, up to a total of $250,000.

 

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Does ArbiterPay issue my payments?

ArbiterPay is NOT responsible for paying you for your work at events, but ArbiterPay does facilitate the transaction between the payor and the payee. If you have not received a payment in your ArbiterPay account, then the payor has not paid you. Please contact your payor for more information if you are still awaiting payment. Once your payment has been submitted to ArbiterPay, you will be able to transfer those funds via your preferred method.

 

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Can all the associations I work for pay the same account?

Absolutely! The days of getting 15 checks from 15 different associations or schools are over. One ArbiterPay account is all you need to be paid by multiple groups.

 

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How long does it take to receive my funds?

Receiving your funds varies based on the method you chose to receive your funds. Refer to the Transaction Charts to get an idea of when you will receive your funds.

 

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Comments

  • Avatar
    Jeff Bieler

    How long does it take to get the debit card once ordered?

  • Avatar
    jcjs8618

    When will you guys send out my new official card?

  • Avatar
    Paul Mangan

    how do I adjust security key?

  • Avatar
    John Taylor

    I haven't any payments from Arlington ISD games that I called in November. Does Arbiter Pay or RefPay automatically sign me for all the sports that I work? I had no issues during the football season. Thanks, JBT - 817-703-8179

  • Avatar
    Thomas Doyle

    Thomas Doyle
    I haven't received any payments from Martinsville HS in December or january from Ref Pat. Please call me at 812-361-1358 now please.