Have you just come home from a referee meeting, or a registration convention, expecting a notification that you've been added to new assigning group, but there's no update to your account? Is your list of assigning groups smaller than it seemed yesterday? This can happen for multiple reasons.
- Your assigner has not yet entered your information into the group roster.
Like many young track stars that you judge, you may have "jumped the gun," and checked your account too early. If this is the case, give your assigner time to add you the group. If it feels like it's been long enough, contact your assigner to see if perhaps they've made the following mistake.
- Your assigner has entered the wrong email address that you use for ArbiterSports.
Perhaps your assigner added you to the group with the email address "ArbiterRef@gmail.com," but you sign in with with "ArbiterRef@hotmail.com," or something similar. Obviously, the two accounts will not be linked together, and you won't see anything new when you sign in with your hotmail account. To fix this, you can Merge Your Two Accounts, or you can contact your assigner, and request that they update your email address.
- Your assigner made a spelling error on your email address.
If you hand-wrote your email address on a piece of paper, your assigner may have mistaken a "1" for a lower-case L, or a capital "S" for the number 5. Contact your assigner to request that they fix your email address.
- Your assigner removed you from the group.
Many assigners perform seasonal maintenance on their groups, including removing officials from the roster in preparation for the next season's registration. If you have been removed from a group, you should contact your assigner for more information.
ArbiterSports customer service agents are not authorized to add officials into a group without direct authorization from group assigners or administrators. Assigners are charged by the number of officials they add to their group. If you are unable to see an assigning group, please contact the assigner to verify that they have the correct information.